Privacy Policy

At Swim District, we are committed to protecting the privacy and security of our customers’ personal information. As a trusted provider of high-performance swimwear, competition gear, and aquatic accessories for competitive swimmers, fitness enthusiasts, and families worldwide, we understand the importance of maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swimdistrict.com.

1. Information We Collect

We collect information to provide better services to all our customers:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information when you make a purchase or create an account.
• Transaction Information: Details about products you purchase, including competition swimwear, chlorine-resistant gear, FINA approved goggles, and other aquatic equipment.
• Technical Information: IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and search queries (e.g., “competition swimwear” or “chlorine resistant training gear”).
• Communication Data: Records of your communications with our customer service team regarding payment methods, product inquiries, or order status.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders for swimwear, accessories, and training equipment
• Provide secure payment processing through Visa, MasterCard, JCB, and PayPal
• Improve our product offerings (e.g., competition swimwear lines, aqua fit gear)
• Personalize your shopping experience based on your preferences (e.g., competition vs. leisure swimwear)
• Communicate about orders, products, and promotions relevant to competitive swimmers and aquatic fitness enthusiasts
• Enhance website functionality and security for international customers (excluding certain Asian and remote regions)
• Comply with legal obligations and prevent fraudulent transactions

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Payment Processors: To complete transactions using Visa, MasterCard, JCB, or PayPal services
• Shipping Providers: To deliver your swimwear and aquatic equipment orders worldwide (excluding certain regions)
• Service Providers: Companies that help with website hosting, analytics, and marketing (with strict confidentiality agreements)
• Legal Requirements: When necessary to comply with laws or respond to valid legal processes
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is as important to us as the chlorine-resistant protection in our swimwear:

• All transactions are protected by 256-bit SSL encryption
• We are PCI-DSS compliant for payment processing
• We implement a strict no-storage policy for full payment details
• Regular security audits are conducted on our systems
• Data is stored on secure servers with limited access

While we implement these measures, no internet transmission is 100% secure. We encourage customers to protect their account passwords and notify us immediately of any unauthorized activity.

5. Your Rights and Choices

As our valued customer, you have rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications (transactional messages about orders will still be sent)
• Account Preferences: Manage your saved payment methods and shipping addresses

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like most e-commerce sites, we use cookies and similar technologies:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart for swimwear purchases)
• Performance Cookies: Help us understand how customers navigate our site (e.g., paths to find competition swimwear)
• Functional Cookies: Remember your preferences (e.g., currency for international orders)
• Marketing Cookies: Show relevant ads for aquatic products (you can opt-out)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

While we sell swimwear for baby boys and youth, we do not knowingly collect personal information from children under 16 without parental consent. Parents can contact us to review or delete any information collected about their child.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. We’ll notify you of significant changes through our website or email. Your continued use of Swim District after changes constitutes acceptance of the updated policy.