FAQ

Swim District is a premier online retailer specializing in high-performance swimwear and accessories for competitive swimmers, fitness enthusiasts, and families. Based in El Paso, US, we serve swimmers worldwide with quality gear and fast, reliable delivery.

Our product range includes:

• Competition swimwear (FINA approved options available)
• Chlorine-resistant swimsuits and bikinis
• Training equipment (floats, armbands, aqua fit gear)
• Performance goggles and ear protection
• Swim accessories (caps, footwear, Dryrobes)
• Children’s swimwear (baby boys and youth sizes)

You can create an account during checkout or by visiting the account registration page. Having an account allows you to track orders, save preferences, and check out faster.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

We ship worldwide, excluding some remote areas and parts of Asia. During checkout, you’ll be notified if we’re unable to ship to your location.

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days after shipping (1-2 day processing)
• Free Shipping (orders over $50): Via EMS, arrives in 15-25 business days after shipping (1-2 day processing)

All orders are processed within 1-2 business days before being handed to our shipping partners.

Yes! You’ll receive a tracking number via email once your order ships. For standard shipping, detailed tracking is available. Free shipping includes basic tracking information.

For time-sensitive orders, we recommend:

• Choosing Standard Shipping
• Ordering 3-4 weeks in advance
• Considering sizing carefully to allow time for any necessary adjustments

We accept returns within 15 days of receipt. Items must be unworn, undamaged, and in original packaging with tags attached. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process for an exchange or refund.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Our chlorine-resistant swimwear is specially designed with fabrics that withstand repeated exposure to chlorinated water, maintaining their shape, color, and performance longer than regular swimwear.

Competition swimwear typically fits tighter than recreational suits. Check our detailed sizing charts and consider consulting with your coach if you’re unsure. When in doubt between sizes, we recommend sizing up for comfort.

We carry both FINA approved goggles and training goggles. Look for the “FINA Approved” designation in the product title or description if you need competition-approved eyewear.

Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.

Our headquarters and warehouse are located at:

3353 Ward Road,
El Paso, US 79901